How do I use Dr. Penhearow's prescription renewal line?

• Call the Office at 519-741-1717 and when the auto attendant plays, Press 5 to access the renewal line.

• When prompted, leave the following information:

  • Your full name

  • The name of the prescription(s) and dose(s) you require

  • Your pharmacy​​​

• Your prescription will be faxed to your pharmacy in 0-4 business days.

• Please do not call the office to inquire if your renewal has occurred. Instead, call your pharmacy to request a call when your prescription has been received and is ready for pick up.

• Do call the office if your prescription has not been received within 4 business days.

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What is the cost to use the prescription renewal line service?

• Pay-as-you-go (default plan): $30.00 

• Annual plan patient: included

• The cost is per use, not per prescription renewed.

• An invoice will be emailed or mailed (for patients without an email address on file).​​